Last updated: 26 July 2026
This Privacy Policy explains how AC Repair Service in Dammam (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you contact us, book a service, or use this website. We serve customers across Dammam, Al Khobar, Dhahran, Qatif and the wider Eastern Province of the Kingdom of Saudi Arabia.
1. Information we collect
We only collect information needed to provide and support our repair services. This may include:
- Contact details: your name, telephone number, WhatsApp number and email address
- Service address: the location where the work is to be carried out
- Appliance details: type, brand, model and reported fault
- Service history: previous visits, work performed, parts supplied and invoices
- Website data: pages visited, approximate location, device and browser type, collected through analytics
We do not collect or store your bank card details. Any payment handled electronically is processed by the payment provider directly.
2. How we collect it
- When you telephone us or message us on WhatsApp
- When you submit a form on this website
- When a technician records job details during a visit
- Automatically through cookies and analytics tools when you browse the site
3. How we use your information
- To schedule, carry out and complete the service you requested
- To contact you about appointments, quotations and follow-up
- To issue invoices and maintain service and warranty records
- To handle warranty claims and complaints
- To improve our website and understand which services customers look for
- To meet legal, tax and regulatory obligations in Saudi Arabia
We do not sell your personal information, and we do not share it for third-party advertising.
4. Marketing messages
We may occasionally contact you about maintenance reminders or service offers. You can ask us to stop at any time by replying to the message or telephoning us, and we will remove you from those communications.
5. Who we share information with
We share personal information only where it is necessary:
- Our technicians: the name, address, contact number and fault details needed to attend the job
- Parts suppliers: appliance model details only, where a part must be ordered. No personal contact details are shared unless delivery requires it
- Service providers: hosting, analytics and communication tools that operate this website
- Authorities: where disclosure is required by Saudi law or a competent authority
6. Cookies and analytics
This website uses cookies and similar technologies to keep the site working correctly and to understand how visitors use it. We use Google Analytics and Google Search Console to measure traffic and search performance. These tools collect data such as pages viewed, time on site, approximate location and device type.
You can block or delete cookies through your browser settings. Some parts of the site may not function correctly if cookies are disabled.
7. How long we keep your data
- Service and invoice records: retained for the period required by Saudi tax and commercial regulations
- Warranty records: retained for the duration of the applicable warranty, plus a reasonable period afterwards
- Enquiries that do not lead to a booking: deleted once they are no longer needed
- Website analytics: retained according to the analytics provider’s standard retention settings
8. Your rights
Under the Personal Data Protection Law of the Kingdom of Saudi Arabia, you have the right to:
- Be informed about how your personal data is collected and used
- Request access to the personal data we hold about you
- Request correction of data that is inaccurate or incomplete
- Request deletion of your data where we are not required to retain it
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us using the details in section 12. We may need to verify your identity before acting on the request.
9. How we protect your data
We apply reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. This website is served over an encrypted HTTPS connection. Access to customer records is limited to staff who need it to do their work.
No method of transmission or storage is completely secure, so while we take protection seriously, we cannot guarantee absolute security.
10. Children’s privacy
Our services are directed at adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it.
11. Links to other websites
This website may link to external sites, such as manufacturer pages or mapping services. We are not responsible for the privacy practices of those sites, and we recommend reviewing their own privacy policies.
12. Contact us
For any question about this policy, or to make a request about your personal data, contact us on 0503413767 or through our contact page.
13. Changes to this policy
We may update this Privacy Policy from time to time. The version published on this page is the one currently in effect, and the date at the top shows when it was last revised. Please see our Terms and Conditions for the terms governing our services.
